At JTradeHelp Technology Inc. ("JTradeHelp," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when using our services, including:
- Name and email address when creating an account or placing an order
- Company name and business information for report generation
- HS codes and product categories for search queries
- Communication records when you contact our support team
Payment Information
All payment processing is handled securely by Stripe. We do not store, process, or have access to your full credit card numbers or payment credentials. Stripe's privacy practices are governed by their own privacy policy.
Technical & Usage Data
We automatically collect certain information when you visit our website:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website or source
2. How We Use Information
We use the collected information to:
- Process and deliver your trade intelligence reports
- Communicate with you about your orders and account
- Improve our website, services, and user experience
- Send important service updates and notifications
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
3. How We Share Information
We may share your information with:
- Stripe: For secure payment processing
- Infrastructure Providers: Cloud hosting and data storage services that help us operate our platform
- Analytics Services: To understand how users interact with our website and improve our services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Analytics
We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.
Types of cookies we use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at info@JTradeHelp.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
JTradeHelp Technology Inc.
5000 Yonge St, Suite 1901
North York, ON, Canada M2N 7E9
Email: info@JTradeHelp.com
Phone: +1 (786) 671-5491
Website: www.JTradeHelp.com